SURIV is constantly evolving its product lines to meet the needs of today’s mobile consumers. Due to our innovative design and manufacturing processes, we are not able to release product launch dates or timelines to customers at this time. Please subscribe to our newsletter here to stay up-to-date on all product(s) release dates.

Our cases are designed to be easily filled and refilled with your preferred liquid or gel. Click here for more information on how to fill your SURIV Spray Case. Hold the case upright to ensure even filling.

The use of liquids such as hand sanitizer, perfume, cologne, etc. is highly recommended. The use of gel may reduce performance. Please do not use any liquid which can be consumed. Do not spray liquid or gel in your eyes.

While the use of liquids should not cause the spray nozzle to clog, the use of gel may result in dried up material covering the spray nozzle. Should this happen, we recommend taking a wet cloth to clean the dried-up gel on the spray nozzle. We also recommend removing the case from your device and cleaning out the internal chamber with water. If this has not resolved the issue please contact us at info@suriv.com.

Please contact info@suriv.com to receive your free replacement part.

Your payment method will be processed at the time of check-out.

We currently accept all major credit cards, as well as Apple Pay, Google Pay, Shop Pay, and others.

We are sorry you are experiencing issues with your order. Here is a list of possible reasons as to why your order is not processing. 

• The billing address that is on the order does not match the billing address where the card statement is mailed to. 
• Unavailable funds. 
• Incorrect card number or expiration date.
• The credit card security code was missing or incorrect. For most credit cards, please enter the three-digit number that follows your account number on the back of your card. For American Express, please enter the four-digit number printed on the front of your card. 

We accept unopened, unused products for returns within 30 days. Please visit our Returns page to start a return.

For sanitary reasons, we cannot accept returns on any used items, but we are here for you. Let us know how we can help at info@suriv.com.

Accidents happen! If you think you received the wrong case(s) please reach out to us at info@suriv.com so we can make things right.

Due to our automated system, orders are automatically submitted to our fulfillment center as soon as they are submitted online. While we are unable to modify your order, we are happy to cancel the existing order and place a new one for you. Please reach out at info@suriv.com.

Your order will only ship when all items are in stock. Once your order ships, you will receive tracking information shortly thereafter.

SURIV offers several shipping methods for your convenience. Please keep in mind that these time frames include our processing period. 

Standard USPS: 3-5 Business Days

Expedited USPS: 2-3 Business Days

Yes. Once the order has been shipped, you will receive an email with your tracking information. You can also track your order from our Order Tracking page.

*Please note, it may take 1-2 days after shipment, and in some cases longer, for the tracking information to update.

Yes.

SURIV is based in Illinois, U.S. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. SURIV is not responsible for the cost of duties and taxes that are imposed upon import to any country outside the United States and is not held responsible for compensation. Please note that we are obligated to declare the proper value on all shipments.

Yes. We ship to military addresses via OSM Worldwide. Lead time is often 3-5 Business Days.

We expect longer shipping times during the high-volume season. Shop earlier than ever to ensure your gifts arrive on time.